Production Times :
All products ship within 2 business days except for throw size blankets that may ship within 7 business days.
Free Shipping in the US (with tracking #).
- Standard Service: Please allow 2 weeks for your personalized Family Keeps order to arrive on your doorstep.
All designs are created by our award winning team of designers. We promise it will be worth the wait!
As much as we try to supply every order with tracking information, it can sometimes get overwhelming because of the growing popularity of our products. If you have questions or your order does not arrive in the 2-3 week timeframe, please send us an email!
International Shipping/Rest of World:
- Please allow 2-4 weeks delivery time for international orders outside of the United States.
*Please note that for international orders, not all tracking events may be represented in real time and this sometimes makes a shipment appear to be "stuck" at a certain place/event. When shipping internationally, you should factor in delays due to customs and hand-offs to local carriers.
If you order was marked as "delivered", but it wasn't received?
- Shipping Policy - Shipping Policy - Shipping Policy
When the tracking for your package is updated as "delivered" by the postal carrier, it usually triggers an automatic email from us to let you know about this new status.
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest
- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call USPS to file a claim. My Family Keeps cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
- Contact us for additional assistance. My Family Keeps cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
Family Keeps is not responsible if a package cannot be delivered because of missing, incomplete, or incorrect address information. Although we do our best to verify shipping information prior to shipping, we ask that you verify information is correct in your order confirmation email.
Do you offer tracking for shipping?
Yes, we offer tracking for almost all of our products. Your tracking number will be emailed to you once shipped.