We are a family-run business, and do our very best to make each gift perfect for every customer. Because we are a small business, refunds will only be possible BEFORE your order is processed (within the first 12 hours)! Send us an email at firstname.lastname@example.org and we can adjust things before the item is sent into production (name misspellings, wrong photo uploaded, etc). After your item has been sent to our production team, however, we cannot adjust details. If you realize you have made a mistake while ordering, don't hesitate to email us! The sooner we know, the sooner we can help you.
Our customers are so important to us and we want you to cherish this gift for life. Because these are one-of-a-kind products, we do not offer refunds after your gift has been created by our production team. All sales are final after the first 24 hours. Get in touch with us.
Thank you for your understanding!
Caroline, Laura and Pierre