Shipping Information

All items take up to 3 days due to the customization of our products  before shipment.

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  Domestic shipping:

 

-Standard Service: Please allow 2-3 weeks for your personalized Family Keeps order to arrive on your doorstep.

-Express Service: Please allow 5 to 6 buisiness days in the US to have your order deliverd at your door step.

All designs are created by our award winning team of designers. We promise it will be worth the wait! 

As much as we try to supply every order with tracking information, it can sometimes get overwhelming because of the growing popularity of our products. If you have questions or your order does not arrive in the 2-3 week timeframe, please send us an email!

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International Shipping Rest of World

- Please allow 2-4 weeks delivery time for international orders outside of the United States.

*Please note that for international orders, not all tracking events may be represented in real time and this sometimes makes a shipment appear to be "stuck" at a certain place/event. When shipping internationally, you should factor in delays due to customs and hand-offs to local carriers.

Notice:

Family Keeps is not responsible if a package cannot be delivered because of missing, incomplete, or incorrect address information. Although we do our best to verify shipping information prior to shipping, we ask that you verify information is correct in your order confirmation email.

Do you offer tracking for shipping?

Yes, we offer tracking for almost all of our products. Your tracking number will be emailed to you once shipped.